Terms & Conditions

 

1. Definitions

 

 

  • Cooling‑Off Period: the timeframe during which the customer can cancel an order.

  • Consumer: a natural person acting outside their trade or business who enters into a distance contract.

  • Business Day: any calendar day except weekends or Irish public holidays.

  • Long-Term Contract: a distance contract for a series of goods or services provided over time.

  • Durable Medium: a physical or electronic format that allows information to be saved unchanged and accessed later.

  • Right of Withdrawal: the consumer’s right to cancel within the Cooling‑Off Period.

  • Entrepreneur: Narezi Galway, providing goods and services at a distance.

  • Distance Contract: contracted exclusively through remote means (e.g. website, email) before the conclusion of the order.

  • Remote Communication Technique: any method allowing contract formation without in-person interaction.

  • Terms & Conditions: these rules governing purchases from Narezi Galway.

 

 

 

 

2. Seller Identification

 

 

  • Company Name: Narezi Galway

  • Customer Service Email: support@narezi.com

 

 

 

3. Scope of Application

 

 

  1. These Terms apply to all offers, orders and distance contracts between Narezi and the consumer.

  2. We provide these Terms in a durable format before finalising any contract.

  3. If product-specific terms apply, both sets of terms apply, with priority given to the consumer’s benefit in case of conflict.

  4. Invalid provisions won’t invalidate the entire contract—only that clause will be replaced or disregarded.

  5. When unclear situations arise, we interpret the spirit of these Terms.

 

 

 

 

4. The Offer

 

 

  1. Offers are subject to availability, unless otherwise stated.

  2. Narezi reserves the right to modify or withdraw offers.

  3. Product details and images are accurate to the best of our ability; minor errors do not legally bind us.

  4. Each offer clearly details:

     

    • Price (excluding customs/VAT; import duties borne by consumer)

    • Delivery charges

    • How to form a contract

    • Right of withdrawal

    • Payment, delivery and execution methods

    • Duration of validity

    • Data correction options

    • Supported languages

    • Applicable conduct codes

    • Minimum contract duration for long-term agreements

     

  5. Materials like sizes, colours, and fabric types may be optionally included.

 

 

 

 

5. Conclusion of Agreement

 

 

  1. An agreement forms when the consumer accepts the offer per its terms.

  2. An email confirming receipt of the order equalises the agreement.

  3. We ensure data safety and secure payment processes.

  4. We reserve the right to verify payment ability and may refuse orders when justified.

  5. Upon order confirmation, the consumer receives:

     

    • Company and contact address

    • Information on withdrawal rights

    • Warranty and after-sales terms

    • All details from section 4

    • Cancellation options for long-term agreements

     

  6. Orders depend on stock availability.

  7. Deliveries are within 30 days unless stated otherwise. In case of delays, the consumer may cancel free of charge.

  8. Refunds following cancellation are issued within 14 days of notification or receipt of the returned item.

 

 

 

 

6. Right of Withdrawal

 

 

  1. Consumers have 30 days after receipt to cancel without giving reasons.

  2. During this period, goods should only be handled to assess their nature.

  3. Withdrawal notice must be sent within 30 days of receipt; goods must be returned within another 30 days.

  4. Consumers cover return shipping costs unless otherwise agreed.

  5. Failure to act within these timeframes confirms acceptance of the purchase.

 

 

 

 

7. Return Costs & Refunds

 

 

  1. Consumers generally bear return shipping costs.

  2. Refunds occur within 14 days of receiving the goods or proof of shipment.

 

 

 

 

8. Exceptions to the Right of Withdrawal

 


No withdrawal right for products:

 

  • Made specifically for the consumer or personalised

  • Unsealed hygiene-related goods (e.g. swimwear)

  • Sealed audio/video/software once unsealed

  • Perishable or bespoke goods

  • Lotteries, hospitality and travel services

  • Products linked to financial-market fluctuations

  • Newspapers and magazines

 

 

 

 

9. Prices

 

 

  1. Prices remain fixed during the offer validity, excluding VAT, delivery, and import fees.

  2. Price changes within 3 months only due to legal changes.

  3. After 3 months, price changes require the consumer’s right to terminate the contract.

  4. Delivery is from Ireland; import VAT and charges may apply and be collected by the carrier.

  5. We are not responsible for typographical errors in pricing.

 

 

 

 

10. Conformity & Warranty

 

 

  1. Narezi guarantees that items meet the description, consumer expectations, and legal requirements.

  2. Manufacturer’s warranty does not limit consumer statutory rights.

  3. Any defects or incorrect items must be reported within 14 days in original packaging.

  4. Warranty does not cover misuse, general wear or unauthorised alterations.

 

 

 

 

11. Delivery & Risk

 

 

  1. We handle orders with due care.

  2. Delivery goes to the consumer-provided address.

  3. We dispatch within 30 days unless stated otherwise.

  4. Delays entitle consumers to cancel and receive refunds within 14 days.

  5. Substitute items carry the same return rights.

  6. Risk shifts to the consumer upon delivery.

 

 

 

 

12. Long-Term Contracts

 


Cancellation

 

  • Indefinite contracts: cancel anytime with 1 month’s notice.

  • Fixed-term contracts: cancel at end of term with 1 month’s notice.

  • Consumers have at-will cancellation and the same notice periods as Narezi.

 


Automatic Renewal

 

  • No automatic renewal for recurring orders, except magazines/newspapers (up to 3 months, with termination rights).

  • Contracts longer than 1 year may only auto-renew if cancelable any time with 1-month notice.

 

 

 

 

13. Payment

 

 

  1. Payment is due within 7 days of the Cooling‑Off Period start, or upon service confirmation.

  2. Incorrect payment info must be promptly updated.

  3. Late payments may incur reasonable charges within legal limits.

 

 

 

 

14. Complaints

 

 

  1. Complaints must be filed within 7 days of issue discovery.

  2. We acknowledge complaints within 14 days, with full resolution timeline.

  3. Unresolved complaints may go through formal dispute procedures.

  4. Valid complaints may result in free repair or replacement.

 

 

 

 

15. Applicable Law

 


These Terms and related contracts are governed by Irish law, even for international consumers.

 

 

 

16. CESOP Compliance

 


In compliance with EU regulations, cross-border payments may be recorded in the Central Electronic System of Payment information (CESOP).